Monday, September 15, 2014

Exchange 2007 Mailbox Import Export Issues with Outlook 2010

A customer of mine experienced two hard disks dying in a RAID5 array over a weekend which held their Exchange 2007 mailbox databases.  They also had no recent backup of the Exchange mailbox databases.

Luckily this customer only has approximately 20 users all who run cached Exchange mode within Outlook 2010.  As a result, their mail was stored locally on each workstation in their OST file.  I went around to each workstation and exported the users mailbox to a PST file.

Next I replaced the disks and rebuild the RAID5 array, created a new NTFS partition and started the Information Store.  This generated new black mailbox databases.

With Exchange 2007, you need to use the legacy Import-Mailbox cmdlet instead of the New-MailboxImportRequest cmdlet available in Exchange 2010 and Exchange 2013.  Import-Mailbox requires a 32bit computer running 32bit version of Outlook.  I downloaded the Exchange 2007 SP3 32bit installation which I installed on a 32bit Windows 7 workstation joined to the domain and installed only the Exchange 2007 Management Tools.

When attempting to import a mailbox it failed with the following error:

[PS] C:\Windows\system32>Import-Mailbox -Identity information -PSTFolderPath C:\pstfiles\info.pst -Verbose

VERBOSE: Import-Mailbox : Beginning processing.
VERBOSE: Import-Mailbox : Trying to open registry key 'Software\\Microsoft\\Windows\\CurrentVersion\\App Paths\\OUTLOOK.EXE'.
VERBOSE: Import-Mailbox : The default value of the registry key is 'C:\PROGRA~1\MICROS~1\Office14\OUTLOOK.EXE'.
VERBOSE: Import-Mailbox : The version of Outlook.exe is '14.0.6131.5000'.
VERBOSE: Import-Mailbox : Searching objects "information" of type "ADUser" under the root "$null".
VERBOSE: Import-Mailbox : Previous operation run on global catalog server 'JCC-SBS.domain.local'.
VERBOSE: Import-Mailbox : Processing object "domain.local/MyBusiness/Users/Exchange/Shared Mailboxes/Information".
VERBOSE: Import-Mailbox : Searching objects "jcc-sbs" of type "Server" under the root "$null".
VERBOSE: Import-Mailbox : Previous operation run on domain controller 'JCC-SBS.domain.local'.
VERBOSE: Import-Mailbox : Searching objects "JCC-SBS\First Storage Group\Mailbox Database" of type "MailboxDatabase" under the root "$null".
VERBOSE: Import-Mailbox : Previous operation run on domain controller 'JCC-SBS.domain.local'.

Are you sure you want to perform this action?
Importing mailbox content from .pst file 'C:\pstfiles\info.pst' to mailbox 'Information'. This operation may take a long time to complete.
[Y] Yes  [A] Yes to All  [N] No  [L] No to All  [S] Suspend  [?] Help
(default is "Y"):y

VERBOSE: Import-Mailbox : Ending processing.
VERBOSE: Import-Mailbox : [information] The operation has started.
VERBOSE: Import-Mailbox : [information] Initializing MAPI, loading library.
VERBOSE: Import-Mailbox : [information] Approving object.
VERBOSE: Import-Mailbox : [information] Logging on to the MAPI profile.
VERBOSE: Import-Mailbox : [information] Opening Exchange mailbox.

Import-Mailbox : Error was found for Information ( because: Error occurred in the step: Approving object. An unknown error has occurred., error code: -2147221233
At line:1 char:15
+ Import-Mailbox <<<<  -Identity information -PSTFolderPath C:\pstfiles\info.pst -Verbose
    + CategoryInfo          : InvalidOperation: (0:Int32) [Import-Mailbox], RecipientTaskException
    + FullyQualifiedErrorId : 39DE607E,Microsoft.Exchange.Management.RecipientTasks.ImportMailbox

VERBOSE: Import-Mailbox : [information] The operation has finished.

Most resolutions on the Internet for this problem is to simply run FIXMAPI.exe from a command prompt.  This however did not resolve my issue.  After further research, I found that two updates released by Microsoft for Outlook 2010 cause this problem:
  • KB2597090
  • KB2687623
Simply uninstall these updates from "Programs and Features" in Control Panel.  Make sure you enable "View Installed Updates" so that the updates come up in the list.

After uninstalling these patches, I rebooted the Windows 7 workstation and straight away I was able to import mailboxes and export.



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