Sunday, November 30, 2014

Windows Server 2012 R2 Print Managmenet Console - Displays No Printers

There is a bug in Windows Server 2012 R2 which causes Print Management Console to display no printers as shown in the screenshot below.  This makes it impossible to deploy printers with Group Policy using the local server.


Print Management Console does however show drivers for any printers installed.


If you connect to the print server remotely from another print server such as a 2008 R2 server, the printers are displayed in the Print Management console as shown below.

 
This bug is triggered when Microsoft Hotfix KB2995388 is installed on a 2012 R2 print server which is the case in our scenario as shown in the "systeminfo" extract:
 
 
 To resolve the issue, uninstall KB2995388 on the 2012 R2 Print Server and reboot.

11 comments:

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  2. Checked, don't install Microsoft Hotfix KB2995388 . But still can't view printers

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  3. Happened to me as well, don't install the hotfix but still can't see the printers

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