Monday, October 6, 2014

Setup Wizard for Update Rollup 7 for Exchange 2010 Service Pack 3 (KB2961522) ended prematurely

When installing Update Rollup 7 on Exchange Server 2010 Service Pack 3 I received the following error message:

Setup Wizard for Update Rollup 7 for Exchange 2010 Service Pack 3 (KB2961522) ended prematurely.

Setup Wizard for Update Rollup 7 for Exchange 2010 Service Pack 3 (KB2961522) ended prematurely because of an error.  Your system has not been modified.  To install this program at a later time, please run the installation again.


This error was encountered after running the Exchange2010-KB2961522-x64-en.msp file downloaded from the Microsoft Website.

In the ServiceControl.txt file located under C:\ExchangeSetupLogs the following errors were present:

[12:58:25] Service 'IIS Admin Service (IISAdmin)' cannot be configured due to the following error: Access is denied
[12:58:25] Enabling service 'MSExchangeAB'.
[12:58:25] Service 'Microsoft Exchange Address Book (MSExchangeAB)' cannot be configured due to the following error: Access is denied
[12:58:25] Enabling service 'MSExchangeADTopology'.
[12:58:25] Service 'Microsoft Exchange Active Directory Topology (MSExchangeADTopology)' cannot be configured due to the following error: Access is denied
[12:58:25] Enabling service 'MSExchangeAntispamUpdate'.
[12:58:25] Service 'Microsoft Exchange Anti-spam Update (MSExchangeAntispamUpdate)' cannot be configured due to the following error: Access is denied
[12:58:25] Enabling service 'MSExchangeEdgeSync'.
[12:58:25] Service 'Microsoft Exchange EdgeSync (MSExchangeEdgeSync)' cannot be configured due to the following error: Access is denied
[12:58:25] Enabling service 'MSExchangeFBA'.
[12:58:25] Service 'Microsoft Exchange Forms-Based Authentication service (MSExchangeFBA)' cannot be configured due to the following error: Access is denied
[12:58:25] Enabling service 'MSExchangeFDS'.
[12:58:25] Service 'Microsoft Exchange File Distribution (MSExchangeFDS)' cannot be configured due to the following error: Access is denied
[12:58:25] Enabling service 'MSExchangeIMAP4'.
[12:58:25] Service 'Microsoft Exchange IMAP4 (MSExchangeIMAP4)' cannot be configured due to the following error: Access is denied
[12:58:25] Enabling service 'MSExchangeIS'.
[12:58:25] Service 'Microsoft Exchange Information Store (MSExchangeIS)' cannot be configured due to the following error: Access is denied
[12:58:25] Enabling service 'MSExchangeMailboxAssistants'.
[12:58:25] Service 'Microsoft Exchange Mailbox Assistants (MSExchangeMailboxAssistants)' cannot be configured due to the following error: Access is denied
[12:58:25] Enabling service 'MSExchangeMailboxReplication'.
[12:58:25] Service 'Microsoft Exchange Mailbox Replication (MSExchangeMailboxReplication)' cannot be configured due to the following error: Access is denied
[12:58:25] Enabling service 'MSExchangeMailSubmission'.
[12:58:25] Service 'Microsoft Exchange Mail Submission (MSExchangeMailSubmission)' cannot be configured due to the following error: Access is denied
[12:58:25] Enabling service 'MSExchangeMonitoring'.


and so on..

Generally when you run a .msp update file it automatically provides an User Account Control (UAC) exception however on this customers network it did not.  As a result UAC prevented the update from performing the required tasks.

To resolve the problem I simply needed to run the update from an elevated command prompt window as follows:

 

2 comments:

  1. some eventid event appears in the application event log?

    ReplyDelete
  2. Should have thought about this myself, but after spending 2 hours to get SP3 installed on a friday evening, the brain gets lazy I guess :-)

    ReplyDelete