Tuesday, January 7, 2014

Windows 8.1 Internet Explorer 11 - This page can't be displayed for Google

A customer of mine flagged an interesting issue on Windows 8.1 running IE11.  Whenever they attempted to access "google.com" or any Google related page such as Google Maps they would receive an error stating "This page can't be displayed".  Upon refreshing the page, the page would then load normally.

Generally these symptoms relate to one of two issues:
  • The Maximum Transmission Unit (MTU) being set to something too high on the core switch/router
  • A DNS Issue where the DNS server is configured with a forwarder which is not responding in sufficient time or simply delaying on DNS resolution attempts.
These issues however effect ALL websites.  This issue was only isolated to Google related websites.

A little research and I stumped across the following website which illustrates the exact issue:

http://betanews.com/2013/10/19/google-is-broken-in-ie11-on-windows-8-1/

This website mentions that Google has recently made code changes to its website which effects the Internet Explorer 11 web browser.

The Work Around

Until Google or Microsoft sort these issues out between each other, the work around is to disable "Enhanced Protect Mode" through Internet Properties.  To do this perform the following procedure:

1. Click the Tools icon in Internet Explorer.
2. Go to Advanced tab and select the  Security section and uncheck the checkbox for Enable Enhanced Protected Mode (requires restarting Internet Explorer).
3. Click on Apply, and then click OK.
4. Close all open Internet Explorer windows, and then restart Internet Explorer.

 

20 comments:

  1. this is how mine is set and I still get error message "this page can't be displayed"

    ReplyDelete
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  2. Correct, unchecking the Enable Enhanced Protected Mode box will do nothing to fix your problem if the box was already unchecked.

    ReplyDelete
  3. I have the same problem and this solution did not work.

    ReplyDelete
  4. I have Windows 8.1pro, IE updated version 11.0.14(KB3003057), No matter what I do I am getting "this page can't be displayed"

    ReplyDelete
  5. Work for me ! thanks

    ReplyDelete
  6. This worked for me. ipconfig /flushdns

    ReplyDelete
  7. I'm still getting the same error, is there anything else that can be done? Please help.

    ReplyDelete
  8. Same problem here. Windows 8.1. all updates as of today. Get this error regularly.

    ReplyDelete
  9. I think this is a very common problem for many more browser users. Thanks to share ..

    Chrome tech support

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    upgrade from ie8 to ie11

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