Monday, August 8, 2011

Word Crashes Dell XPS 15z Laptop

I just got a new Dell XPS 15z laptop. Microsoft word however continiously crashes generating the following error in event viewer:

Log Name: Application
Source: Application Error
Date: 9/08/2011 9:42:22 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Clint-PC
Description:
Faulting application name: WINWORD.EXE, version: 14.0.4762.1000, time stamp: 0x4bae25cd
Faulting module name: btmofficea.dll, version: 1.0.0.49, time stamp: 0x4d382a1a
Exception code: 0xc0000005
Fault offset: 0x00000000000065ff
Faulting process id: 0xd80
Faulting application start time: 0x01cc56359222c86d
Faulting application path: C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
Faulting module path: C:\Program Files (x86)\Intel\Bluetooth\btmofficea.dll
Report Id: d2f29c37-c228-11e0-8b74-feb16a7ed552


This was caused by the bluetooth module that comes with the laptop. In word I went to file --> options. Under Add-Ins we see the bluetooth driver.



Under COM Add-ins click Go. Untick the send to bluetooth checkbox.

20 comments:

  1. Thanks for digging me out of a hole!

    ReplyDelete
  2. WOW Thz. I made all the possible updates to Office and still nothing. This is good, thx.

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  6. Thanks, that was helpful. It worked for me.

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  8. Worked like a charm :D Thanks a lot..

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  12. Thank you, thank you!! My Dell was doing exactly what you described. Unticking the addon solved the problem!! Thank you, thank you!!

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