Users Cannot Send or Reply to Emails OWA

In this problem users could not send or reply to emails through outlook web access. This company had an exchange 2003 server with service pack 2. When users reply or send an email they receive an Internet explorer screen with a red cross, the compose frame does not load as normal.

This is what the problem looks like:



To resolve this Microsoft has modified the outlook web access webpage on the exchange server with a hotfix. This hotfix can be obtained from:

http://support.microsoft.com/kb/911829